1. Who we are
Nole LLC, a Connecticut limited liability company doing business as "Tazzify" ("Tazzify", "we", or "us"), is the data controller for the personal information described below. You can reach our privacy team at privacy@tazzify.com.
2. Categories of personal information we collect
From the contractor (account holder)
- Identifiers: name, email address, phone number, account ID
- Business information: business name, industry, mailing address, logo, line-item categories
- Account credentials: hashed password, multi-factor authentication factors (if enabled)
- Commercial information: subscription tier, billing history, Stripe customer ID
- Internet activity: device type, browser, IP address (truncated for analytics), pages viewed, AI usage counts
- Consent records: when you accept our Terms, Privacy Policy, or other legal agreements, we log the document and version, the date and time, and the IP address, browser user-agent, and platform (web / iOS / Android) you accepted from, as evidence of consent
- Geolocation: approximate region (state-level) inferred from IP for compliance routing
- Inferences: opt-in / consent state for AI processing, marketing, cookies
- Feedback you submit through the in-app feedback form — the category you picked, optional rating, your free-text message, an optional screenshot you choose to attach, and the page you submitted from, app version, plan, and language. Never includes client or quote contents.
- If you call our support line: an audio recording of the call, a written transcript, the phone number you called from (caller ID), and the date, time, and length of the call. See Section 10.
From the contractor's clients
- Identifiers: name, email address, phone number
- Service address: street, city, state, ZIP
- Quote contents the contractor entered about the job
We do not knowingly collect information from anyone under 18. Our age gate at signup blocks under-18 accounts. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
Sensitive personal information
We do not collect sensitive PI as defined under CPRA (precise geolocation, race, religion, union membership, biometric identifiers, health data, sexual orientation, contents of mail/email/messages). Account credentials are stored hashed by our auth provider and used only for sign-in.
Recorded support calls are a communication to which Tazzify is the intended recipient, which CPRA excludes from the "contents of communications" category of sensitive PI. We do not create a voiceprint, and we do not use voice recognition to identify or authenticate you — the recording is speech we transcribe, not a biometric identifier.
3. How we use personal information
- Provide the service: create and store quotes, share them with clients, process payments
- Account security: authenticate sign-ins, detect abuse, rate-limit suspicious activity
- AI quote generation (Premium, opt-in only): send your description or photo to xAI's Grok API to draft line items
- Customer support: respond to your messages and bug reports, run our AI voice agent when you call the support line, and keep an accurate record of what was asked and answered
- Legal compliance: tax records, breach notification, fraud prevention
- Product improvement: aggregate, de-identified usage analytics
5. How long we keep it
- Support call recordings and transcripts: 30 days, then deleted
- Active account data: as long as your account is open
- After account deletion: 30-day grace period during which deletion can be reversed, then hard-deleted from primary systems
- Quote records and tax-relevant subscription data: 7 years (US federal and state tax retention rules)
- Audit log entries: 24 months
- Technical error logs: up to 45 days, to fix problems. They don't contain the content of your quotes, and they are deleted when your account is deleted
- Backups: encrypted and rotated; deletions propagate within 90 days
6. Your rights
All Tazzify users — regardless of state — have the rights below. Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Indiana, Tennessee, Delaware, New Hampshire, New Jersey, Minnesota, Maryland, Rhode Island, Kentucky, and Nebraska are explicitly granted these rights by state law; we extend them to everyone.
- Right to know what we collect, where it came from, and who we share it with
- Right to access a copy of your data (Settings → Privacy → Download my data)
- Right to correct inaccurate information (Settings → Profile)
- Right to delete your account and personal information (Settings → Privacy → Delete account)
- Right to opt out of AI processing of your inputs (Settings → Privacy)
- Right to opt out of analytics cookies (cookie banner)
- Right to non-discrimination — using these rights will never affect your access to features or pricing
- Right to designate an authorized agent to act on your behalf (contact privacy@tazzify.com)
We respond to verifiable requests within 45 days (extendable once by 45 days when needed). To verify your identity we may match the request to the email on file and ask you to sign in.
California "Shine the Light" (Civil Code §1798.83)
We do not disclose personal information to third parties for their own direct-marketing purposes, so there is nothing to disclose under §1798.83. If that ever changes, we will update this policy.
Do Not Sell or Share My Personal Information
We do not sell or share personal information for cross-context behavioral advertising. We honor Global Privacy Control (GPC) signals and treat them as a valid opt-out request automatically.
7. Security
- TLS 1.2+ for all network traffic
- AES-256-GCM encryption at rest for OAuth tokens and other secrets
- Row-Level Security on every Postgres table containing user data
- Multi-factor authentication available for all accounts
- Append-only audit log of sensitive events
- Sanitized operational error logs (no email, name, phone, IP, or message content) retained for 45 days to diagnose application failures
- Annual third-party penetration test
- Documented incident-response runbook with state-by-state breach notification timelines
If a security incident affects you, we will notify you in accordance with the breach-notification deadline in your state — typically 30 to 60 days, sometimes faster.
9. AI processing
AI features are off by default. When you opt in, the description or photo you submit is sent to xAI's Grok API to draft a quote. Under xAI's API terms, xAI does not use your inputs to train its models. Inputs and outputs are not retained by Tazzify beyond the immediate request, except for an aggregated request count used for rate limiting. Full details at /ai-disclosure.
Our support phone line is a separate AI feature and is not covered by that opt-in toggle — choosing to call the line is itself the choice to use it. The agent tells you it is an AI at the start of the call, and Section 10 covers what is recorded.
10. Recorded support calls
Our support phone line is answered by an AI voice agent. Calls to that line are recorded and transcribed. You hear an announcement saying so at the start of every call, before the conversation begins — if you do not want to be recorded, hang up and email support@tazzify.com instead, which is a fully equivalent way to reach us and is never recorded.
What we record and why
- The audio of the call, a written transcript, your caller ID, and the date, time, and duration
- Purpose: answering your question, escalating to a human when the agent cannot resolve it, keeping an accurate record of what was said, and improving the quality of the support agent
- The audio and transcript are processed by xAI, which also provides the phone number and bridges the call media. xAI's own carriage and real-time media providers may include Twilio and LiveKit — see /ai-disclosure and /subprocessors
- Recordings and transcripts are retained for 30 days, then deleted
- We do not create a voiceprint, we do not use the recording to identify or authenticate you, and we do not use it for advertising or sell it
- We do not use call recordings or transcripts to train third-party AI models
Please do not read out payment details
Never read a card number, CVV, or bank details to the support line. We will never ask for them by phone — all payments go through Stripe inside the app. If you say them anyway, they land in a recording, and we will delete that recording on request.
Your choices
- Do not want to be recorded? Email support@tazzify.com instead — same team, same answers
- Ask us to delete a specific call recording and transcript before the 30 days are up: privacy@tazzify.com with the approximate date and time
- Request a copy of a recording or transcript of your own call: privacy@tazzify.com
- Deleting your account deletes your call recordings and transcripts on the same schedule as the rest of your data
If you put another person on the line, please tell them the call is recorded first — the announcement covers the parties on the call when it plays.
11. Children
Tazzify is for adult contractors. We do not knowingly collect data from anyone under 18 and verify age at signup. If you believe a minor has created an account, contact privacy@tazzify.com and we will delete it.
12. International users
Tazzify is intended for use within the United States only. We do not knowingly offer the service to residents of the EU, UK, or Canada and we route around those regions at the edge. If you reach the service from outside the US, please do not use it.
13. Changes to this policy
When we make material changes we will notify account holders by email at least 14 days before the changes take effect, unless a faster change is required by law, and ask you to review and accept the updated terms the next time you sign in. The current version and effective date are at the top of this page; previous versions, with a plain-language summary of what changed, are available in the app's version history.
14. Contact
Privacy questions, rights requests, and security disclosures: Nole LLC d/b/a Tazzify, attn: Privacy, privacy@tazzify.com. A physical mailing address is available on request.